Refund Policy

We stand behind our handmade products and want you to love your purchase from Niceorn. If anything is not right, our support team is ready to help resolve it, please review the return and refund terms below.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order. Return requests submitted after this period may not be accepted.

2. Return Eligibility

To be eligible for a return, the item must:

Be unused, unworn, and undamaged
Be in its original packaging
Include all original accessories, tags, and components
Be accompanied by your order number or other proof of purchase

For handcrafted products, slight variations in color, texture, pattern, or finish are normal and are not considered defects.

3. Change-of-Mind Returns

For returns due to change of mind, incorrect selection, or buyer’s remorse:

The customer is responsible for return shipping costs.
Original shipping and handling fees are non-refundable.
The item must meet all return eligibility requirements.

4. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order upon delivery and contact us within 7 days if:

The item arrives damaged or defective
You receive the wrong item
Parts or accessories are missing

Please email service@niceorn.com with your order number and clear photos or videos showing the issue. After reviewing your case, we may offer a replacement, partial refund, or full refund. For confirmed product issues, we will cover reasonable return shipping costs.

5. How to Request a Return

Please follow these steps:

Email service@niceorn.com with the subject line:
Return Request – [Your Order Number]
Include your reason for the return and any relevant photos.
Wait for written approval and return instructions from our team.
Send the package according to the instructions provided and keep your tracking number.

Please do not send items back without prior approval. Unauthorized returns may not be accepted or refunded.

6. Non-Returnable Items

We generally cannot accept returns for:

Items damaged through misuse, accidents, improper installation, or unauthorized modification
Products showing obvious signs of use or wear
Items returned without prior authorization
Sale or clearance items
Gift cards
Personalized, customized, or made-to-order products
Perishable goods, personal-care products, hazardous materials, flammable liquids, or gases

If you are unsure whether your item qualifies, please contact us before sending it back.

7. Exchanges

We do not normally process direct exchanges. The quickest solution is to return the original item, subject to approval, and place a new order for the item you want.

8. Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the funds to your account.

If you have not received your refund more than 15 business days after approval, please contact us at service@niceorn.com.

9. European Union Right of Withdrawal

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of delivery, without providing a reason, subject to applicable law.

Returned items must be unused, unworn, and in their original condition and packaging. This right does not affect any mandatory consumer rights you may have under applicable legislation.

10. Contact Us

For return or refund questions, please contact:

Email: service@niceorn.com

We are happy to help and will do our best to resolve your concern fairly and promptly.