Shipping Policy

Thank you for shopping at Niceorn.

Processing Time

Most of our items are hand‑crafted with hydro‑dipping finishing. Hand‑made production requires extra care, so please allow 7‑15 business days for order processing before shipment (Monday‑Friday, excludes weekends & US public holidays).

Occasionally high order volume or hydro‑dipping defect rates may cause minor delays. We will notify you by email if your order faces significant hold‑ups.

Shipping & Delivery

We ship to addresses within the United States.

Standard shipping transit: 5‑10 business days after dispatch. Delivery time does not include our production processing time.

Shipping times are estimated and not guaranteed; delays may occur due to carrier logistics, weather or peak holiday seasons.

Once your order ships, you will receive a shipping confirmation email with tracking number. Please monitor your tracking link for delivery updates.

Order Modification & Cancellation

Requests to change shipping address or order details can only be accepted before your item enters production.
After production has started, we cannot guarantee address edits or order cancellation.

If you wish to cancel before shipment, please email our support team as soon as possible.

Lost / Missing Package

If tracking shows delivered but you have not received your parcel:

Please first check with neighbors, building management, and your local post office. Contact us within 14 days of marked‑delivered status, we will work together to resolve the issue.

Contact Email: service@niceorn.com