SHIPPING POLICY

At Niceorn, we carefully prepare every order to ensure your items arrive safely and in excellent condition. Please review the following information regarding order processing, shipping, tracking, and delivery.

1. Order Processing Time

Most of our products are handcrafted and require additional time for preparation.

• Orders are typically processed within 7–15 business days after payment confirmation.
• Business days are Monday through Friday, excluding weekends and U.S. public holidays.
• During peak seasons or periods of high order volume, processing may take longer.
• If your order experiences a significant delay, we will notify you by email as soon as possible.

Please note that processing time is separate from shipping transit time.

2. Shipping Destinations

We currently ship to addresses within the United States and selected international regions.

If your destination is not available at checkout, please contact us at service@niceorn.com for assistance.

3. Shipping Time

After your order has been processed and dispatched, estimated delivery times are:

• United States: 5–10 business days
• Selected international regions: Approximately 10–15 business days

Delivery estimates begin after the order has been shipped and do not include processing time.

Shipping times are estimates and are not guaranteed. Delays may occur due to carrier logistics, weather conditions, customs procedures, holidays, or other circumstances beyond our control.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 1–3 business days for tracking information to become active. You can use the tracking link to monitor your package’s delivery progress.

5. Shipping Updates

If your tracking information has not updated for several business days or your order appears to be delayed, please contact us at:

Email: service@niceorn.com

When contacting us, please include your order number so we can assist you more efficiently.

6. Address Changes and Order Cancellations

Requests to change your shipping address, modify order details, or cancel an order must be submitted as soon as possible.

• Changes or cancellations may only be accepted before production begins.
• Once production has started, we cannot guarantee that changes or cancellations can be made.
• After an order has shipped, the shipping address cannot be changed through Niceorn.

Please contact us promptly if you need to make an adjustment to your order.

7. Lost, Missing, or Delivered Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please:

1. Check around your property and with neighbors.
2. Contact your building management or mailroom, if applicable.
3. Contact your local post office or shipping carrier.
4. Contact Niceorn within 14 days of the marked delivery date.

We will work with you to investigate the issue and provide appropriate assistance.

8. Returns

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions stated in our Return Policy.

Please visit our Return Policy page for detailed information about eligibility, return procedures, and applicable exclusions.

9. Contact Us

If you have any questions about your order or shipping status, please contact our customer support team:

Email: service@niceorn.com

Thank you for choosing Niceorn.